Refund Policy
Refund Policy
At KeenVape, we strive to ensure that our customers are completely satisfied with their purchases. Below is our refund policy, designed to provide clarity and support for our valued customers.7-Day Return WindowWe offer a 7-day return window from the date of item receipt for eligible returns. If you are not fully satisfied with your purchase, you may initiate a return within this period.Return Eligibility CriteriaTo qualify for a return, the item must meet the following criteria:
- The item must be in its original condition, unused, with tags intact, and in the original packaging.
- A proof of purchase or receipt is required to process your return.
Initiating a ReturnTo initiate a return, please contact us at [email protected]. Upon approval, we will provide you with a return shipping label and instructions on how to send the package back. Please note that unauthorized returns will not be accepted.Damaged or Incorrect ItemsUpon receiving your order, please inspect it carefully. If you find any defects, damages, or discrepancies, notify us promptly for a swift resolution. We are committed to ensuring that you receive the correct and undamaged products.Items Not Eligible for ReturnCertain items are non-returnable, including but not limited to:
- Perishable goods
- Custom items
- Personal care products
- Hazardous materials
- Flammable liquids or gases
If you have questions about the eligibility of specific items for return, please feel free to contact us.ExchangesFor exchanges, the most efficient method is to return the original item. Once the return is approved, you can proceed with a separate purchase for the desired item.European Union Cooling Off PeriodCustomers in the European Union are entitled to a 14-day cooling-off period during which they can cancel or return their orders without providing a reason. The item must be unworn, unused, with tags attached, and in its original packaging. A proof of purchase is required.Refund ProcessUpon receiving and inspecting your return, we will communicate the status of your refund. If approved, the refund will be processed back to your original payment method within 10 business days. Please note that additional processing time by your bank or credit card company may be required. If more than 15 business days pass post-approval without receiving your refund, kindly contact us at [email protected].Thank you for choosing KeenVape. Your satisfaction is paramount to us, and we are here to assist you with any questions or concerns regarding our refund policy!